At Restova, we want you to be completely satisfied with your purchase. This policy outlines our return and refund procedures.
We offer a 30-day return period from the date of purchase for all Restova sleep wellness products. To be eligible for a return, the product must be in its original condition, unused, and in its original packaging. Items purchased during promotional periods may have different return eligibility—please check the specific promotion terms.
Products are eligible for return if they meet the following conditions:
The following items are not eligible for return:
To initiate a return, please follow these steps:
Customers are responsible for return shipping costs unless the return is due to a defect or error on our part. If you received a damaged or defective product, or if we sent you the wrong item, we will provide a prepaid shipping label. Please contact our customer service team to arrange this.
Once we receive your returned product, we will inspect it to verify that it meets our return eligibility criteria. If approved, we will process your refund within 7-10 business days. The refund will be issued to your original payment method. Please note that it may take an additional 3-5 business days for the refund to appear in your account, depending on your financial institution.
The refund amount will include the product price. However, the following deductions may apply:
If you receive a defective or damaged product, please contact us immediately with photos of the damage. We will work with you to resolve the issue, which may include a replacement product or full refund. Defective products are not subject to the standard return eligibility requirements.
If you would like to exchange a product for a different size, color, or model, please contact our customer service team. We will arrange an exchange at no additional cost if the exchange is due to our error. If you are requesting an exchange for a different product choice, standard return shipping costs will apply.
We recommend using a tracked shipping method when returning products. Please keep your tracking number and proof of shipment for your records. You can contact our customer service team to check the status of your return at any time.
We understand that sometimes special circumstances arise. If you have a return request that falls outside our standard policy, please contact our customer service team to discuss your situation. We will do our best to find a fair resolution.
This return policy does not affect your statutory consumer rights under UK and EU consumer protection laws. If you have concerns about product quality or safety, you may have additional rights beyond this policy. For more information, please contact your local consumer protection authority.
Restova reserves the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website and services constitutes acceptance of any changes to this policy.
For questions about our Return Policy or to initiate a return, please contact us at:
Restova
The Life Coach - Positive Minds
Mapleton Rd, London SW18 4DN, United Kingdom
Phone: +447949029157
Email: contact@chroxxenwythikin.world
Last Updated: January 2024